The Signature Service Provider (SSP) is offered by TREBOR to certify Authorized Service Providers to perform repairs, rebuilds, and service, including warranty work, on TREBOR products outside of the TREBOR Factory. Authorized SSP Providers may also sell post warranty service and maintenance plans.

Authorized SSP Providers will improve customer satisfaction by reducing shipping lead times and total turn-around time for product maintenance and repair.

 

 

Certification

Certification as an Authorized SSP Provider requires a minimum of one week product training at the TREBOR Factory, a minimum of one trained and certified technician on staff at all times, necessary spare parts and products to service or replace products in their territory, necessary equipment and facilities to perform tests and repairs of TREBOR Products, on-site inspection of these facilities by a designated TREBOR Representative, and random audits of equipment and inventory.

Service Procedure

The service procedure used by the SSP Provider will be nearly identical to the procedure used by TREBOR. A Return Material Authorization (RMA) from the customer should initiate all service requests. For pumps, after securing an RMA number from the SSP Provider, the customer is required to complete the Pump Return Data Sheet, rinse the pump with DI water, and ship it to the SSP Provider for testing.

The SSP Provider must complete a TREBOR Pump Evaluation Report for each RMA submitted.After TREBOR has reviewed the Pump Evaluation Report and authorization from the customer has been initiated, the SSP Provider will repair or rebuild the pump as required.