Global Support

The Signature Service Provider (SSP) is offered by Trebor^® to certify Authorized Service Providers to perform repairs, rebuilds, and service, including warranty work, on Trebor products outside of the Trebor Factory. Authorized SSP Providers may also sell post warranty service and maintenance plans.

Authorized SSP Providers will improve customer satisfaction by reducing shipping lead times and total turn-around time for product maintenance and repair.

Find a Representative in your Region: United State & Canada | Asia | Europe

Certification

Certification as an Authorized SSP Provider requires a minimum of one week product training at the Trebor Factory, a minimum of one trained and certified technician on staff at all times, necessary spare parts and products to service or replace products in their territory, necessary equipment and facilities to perform tests and repairs of Trebor Products, on-site inspection of these facilities by a designated Trebor Representative, and random audits of equipment and inventory.

Service Procedure

The service procedure used by the SSP Provider will be nearly identical to the procedure used by Trebor. A Return Material Authorization (RMA) from the customer should initiate all service requests. For pumps, after securing a RMA number from the SSP Provider, the customer is required to complete the Pump Return Data Sheet which involves rinsing the pump with DI water. Indication of whether or not the pump was used in a copper process must be indicated. If a pump was used in a copper process then the outside of the box in which it will be returned must have a CU label applied. Once this is complete the pump may be shipped to the SSP Provider for testing.

The SSP Provider must complete a Trebor Pump Evaluation Report for each RMA submitted. After Trebor has reviewed the Pump Evaluation Report and authorization from the customer has been initiated, the SSP Provider will repair or rebuild the pump as required.

Environmentally Responsible

Trebor provides environmentally conscious services to their customers by providing a rebuild service on their chemical pumps. The Trebor Rebuild Program makes it possible to prolong the life of pumps by rebuilding them at certified Trebor trained facilities around the world. With the Signature Service Program, distributors and representatives are trained to rebuild and often re-warranty products thereby eliminating the need to discard them.